Frosty’s Canine Clan (James Frost) is the controller for all the personal information we process, unless otherwise stated. Any queries regarding the data Frosty’s Canine Clan stores about you or any complaints about the way your data has been handled can be sent to frostyscanineclan@gmail.com or to the ICO (Information Commissioners Office).
We take privacy concerns very seriously and are committed to the protection of online privacy for our web site visitors. Although we may monitor web site traffic, no personally identifiable information is extracted in this process and the statistics gathered are used only for internal analysis in order to improve the website.
We value the privacy of our visitors and understand that they do not want their names or email address details to be passed onto third parties. We will not communicate, in any form, personal information of this type to any third party without the express permission of the individual concerned, or unless legally obliged to do so, for example under court order.
All of the personal information we process is provided to us directly by you for one of the following reasons:
- You have an enquiry.
- You are a current Frosty’s Canine Clan customer.
- You have made an information request to us.
Your personal data is stored electronically and is password protected. Personal data is stored electronically in accordance with the ICO retention schedule.
This policy applies solely to this web site. Where we offer links to other sites, it should be understood that we do not endorse, nor can we be held responsible for, the privacy policies of those sites.
Under data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.
Your right of access
You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process. For example, information we store regarding any pets you task us with the care of is not considered your personal data, and therefore may not be presented.
Your right to rectification
You have the right to ask us to rectify information you think is inaccurate. Furthermore, you have the right to ask us to complete information you think is incomplete. This right always applies.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances. Please note that if you are currently a customer of Frosty’s Canine Clan and ask us to erase your personal data, it will be assumed that you wish to cancel our services and should refer to the terms and conditions for further information.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your information in certain circumstances. You can read more about this right here
Your right to object to processing
You have the right to object to processing if we are able to process your information because the process forms part of our public tasks, or is in our legitimate interests. You can read more about this right here.
Your right to data portability
This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.
You are not required to pay any charge for exercising your rights. We have one month to respond to you.
Please contact us at frostyscanineclan@gmail.com if you wish to make a request.